CPR KART PARTS Refunds & Returns Policy.

We take great care and deliver our products with great pride. We try to ensure absolutely every transaction is easy, quick, and most of all satisfying for you - our valued client.

But we realise that even we aren't completely flawless, and from time to time you may need to ask us to return your product. If you think you may need to return a product for refund or replacement, please use our easy-to-read table below to see what you need to do so that we can help you quickly.

Please note when returning items, ensure they are properly protected and individually wrapped so they are not damaged during transit. Damage caused by poor packaging will either be deducted from the refund/exchange or the item may not be accepted as a return.

DO NOT SHIP BACK ANY ITEM WITHOUT AN RMA NUMBER OR IT MAY BE RETURNED TO YOU AT YOUR COST


Following is a list of refund types, and conditions of refund:

The Problem

Ordered and Paid for item mistakenly - item not yet packed and shipped

What we give you: 

If you paid by bank transfer: We will refund you in full without any fees.  If you paid by Paypal or Credit Card: Store credit (without any fees) or Refund less 3.5% of total price.  *Why do we charge 3.5% on a refund in this case?  We use the Paypal gateway to process credit cards.  Recently Paypal introduced a new policy whereby they will no longer refund the fees they charge us to process your payment if that payment is reversed - so we need to on-charge those if there is a reversal.  

*Note: If your item has been packed ready to ship, an additional $9.95 fee is payable in addtion to any relevant fees abovec to cover the cost of packing and handling.

Things you must do to ensure we give you this:
Please email us immediately to inform us you have made an error in your order.  Once the order ships we will be unable to offer a refund using this option.

What happens if you don't do those things:

Item will ship as standard.


The Problem
Item Faulty straight out of the box

DO NOT RETURN YOUR ITEM WITHOUT AN RMA NUMBER OR IT MAY BE RETURNED TO YOU AT YOUR OWN COST

What we give you: 
Replacement item or Store Credit at your request.  We will ship you replacement items fast as per standard orders.

Things you must do to ensure we give you this:
Returned within 7 days of purchase (this time limit may be extended where shipping times are excessive such as WA clients) 
Item is unused and not fitted.  Original packaging and accessories included 
Fault is result of manufacturing error 
Include a copy of any emails between yourself and CPR 
Include a copy of the original purchase receipt

What happens if you don't do those things:
Item is returned to you by trackable mail, you pay return postage

The Problem

Item differs from description

DO NOT RETURN YOUR ITEM WITHOUT AN RMA NUMBER OR IT MAY BE RETURNED TO YOU AT YOUR OWN COST

What we give you: 
Refund of the purchase price of the item or compensation in the form of store credit.

Things you must do to ensure we give you this:
Returned within 7 days of purchase (this time limit may be extended where shipping times are excessive such as WA clients) 
Item is unused and not fitted.  Original packaging and accessories included 

Description differs from item supplied.  *Excludes dimensions except for grossly different measurements. (Dimensions of products may receive small changes from time to time from manufacturers - it is also difficult to accurately measure some items.  In the case of measurement differences between actual product supplied and the dimensions provided on the website, the return will be determined on a case-by-case basis.)
Include a copy of any emails between yourself and CPR 
Include a copy of the original purchase receipt

What happens if you don't do those things:

Item is returned to you by trackable mail, you pay return postage


The Problem
Item missing components

What we give you: 
Replacement of parts not supplied. We will ship fast as per standard orders.

Things you must do to ensure we give you this:

Issue needs to be raised within 7 days of purchase (this time limit may be extended where shipping times are excessive such as WA clients) 

Email us details.

Email us photos if requested.

What happens if you don't do those things:
No items will be supplied


The Problem
^Item wrongly ordered or changed mind - note, restricted item returns apply - see further down for excluded items.

DO NOT RETURN YOUR ITEM WITHOUT AN RMA NUMBER OR IT MAY BE RETURNED TO YOU AT YOUR OWN COST

What we give you: 
Store Credit of purchase price excluding shipping charges and less *restocking fee. At our discretion on a case-by-case basis. There are no guarantees of a return in these circumstances.

Things you must do to ensure we give you this:

Issue needs to be raised within 7 days of purchase (this time limit may be extended where shipping times are excessive such as WA clients) Contact us by email to discuss (to ensure records are kept accurately). 

Original packaging and accessories included 
Item must be unused, undamaged and unmarked. 
Include a copy of any emails between yourself and CPR 
Include a copy of the original purchase receipt 
You must pay return postage. 
You have a maximum of 7 days to return the item from date of decision by CPR to accept item for store credit.

What happens if you don't do those things:
Item is returned to you by trackable mail, you pay return postage


*Restocking fees (These only apply to "Item wrongly ordered" or "changed mind" circumstances - these apply to each item individually if multiple items are being returned):

Item value up to $59.95 - $14.95 

Item value over $59.95 and up to $99.95 - 25% of purchase price.

Item value over $100 - 20% of purchase price.

Please note: A restocking fee may be higher where shipping costs are in excess of the 25% purchase price (Generally this only applies to bulky items). We will advise you if this is the case at the time a return/refund is negotiated.

Why do we need to charge a restocking fee?
Because our business operates a third-party owned warehouse, we are charged a fee per shipment. There is also a fee for us to pay to return goods back to stock. We also are charged various fees by eBay, Paypal and Card processing companies when you buy your item. We try to cover most of these costs in our product pricing but if goods are returned we need to charge out this cost or we will lose money from helping customers return goods. We're happy to pay this cost if it's our fault though. We also need to cover the cost of postage (which we do not charge you but does cost us when we ship you goods.) as well as handling and packaging materials which generally need to be replaced upon return of the item.

^Are all products covered by the returns policy?
We do ensure we are thorough and provide the absolute highest possible level of service. All products are covered by the first two clauses - Item faulty or does not fit when CPR guarantees fitment and item missing components.
In the case of the third clause "*Item wrongly ordered or changed mind" there are some exclusions:

- Plastic Bodywork kits (Nosecones, sidepods etc)

- Seats

- Engines & Engine Components (includes performance engine parts)

- Opened Chains (where chains have been opened from their original packaging/bag)

- Complete DIY go kart and axle kits

- Complete Wheels (Rims with Tyres Fitted)

Please ensure you choose these types of items carefully to avoid being disappointed.

The Problem

Item Faulty within warranty period

DO NOT RETURN YOUR ITEM WITHOUT AN RMA NUMBER OR IT MAY BE RETURNED TO YOU AT YOUR OWN COST

What we give you: 
Replacement or repair of item unless excluded from warranty (where only a DOA warranty applies such as performance improved engines for racing and competition purposes, or used/shop soiled items).

Things you must do to ensure we give you this:
You must email us with details of the fault, including pictures.

Item is to be returned within 7 days of approval (RMA number will be provided by email) 

Include a copy of any emails between yourself and CPR 
Include a copy of the original purchase receipt

What happens if you don't do those things:

Item will not be accepted for return.

Item will be returned to you at your cost.

The Problem

Parcel returned due to non-delivery (where you have provided incomplete or incorrect details and have not responded to our request for those details in time for the carrier to complete the delivery)

What we give you: 
If we are unable to contact you, or we do not hear back from you within 48hrs of reaching out using each of your provided contact details, or you choose not to pay a re-delivery fee (equal to the cost of shipping the goods back to you again) then we will apply the "Change-Of-Mind" clause above.

The Problem

Item Received different to expected item (item ordered by phone call or email)

What we give you: 
We do not accept returns on items where the supplied item is different to the expected item.  This is usually a result of a miscommunication or a difference in the item description / title (ie: what each person thinks the item is called).  We prefer clients to place orders via the website to ensure the correct item is ordered as per the picture and description in the listings.

The Problem