CPR Kart Parts – Refunds & Returns Policy

We take great care in packing and sending your order, and we want you to be completely happy with your purchase. If something isn’t right, we’ll always do our best to make it right. Please see below for how different situations are handled.

⚠️ Important:

• Do not send anything back without an RMA number. Returns without approval may be sent back at your cost.
• Always pack items securely to avoid damage in transit. Damaged returns may not be accepted or may have a deduction applied.
• Some items are excluded from returns (see list further below).

1. Ordered by Mistake (not yet shipped)

• Bank Transfer payments: Full refund.
• PayPal / Credit Card payments:
  • Store credit (no fees), or
  • Refund minus 3.5% (processing fee not returned to us by PayPal/Credit Card Processor).
• If already packed but not shipped: $9.95 packing fee applies.
• Once shipped, standard “Change of Mind” conditions apply.

2. Faulty Item on Arrival (DOA)

• What we do: Send a replacement or store credit (your choice).
• Requirements:
  • Return requested within 7 days (flexible for long shipping distances).
  • Item unused, unfitted, with original packaging and accessories.
  • Include proof of purchase and any correspondence.

3. Wrong Item Supplied / Differs from Description

• What we do: Refund or store credit.
• Requirements:
  • Request within 7 days.
  • Item unused and in original packaging.
  • Differences in minor measurements may not qualify (handled case-by-case).

4. Missing Components

• What we do: Supply missing parts quickly.
• Requirements: Notify us within 7 days, with photos if requested.

5. Change of Mind / Wrongly Ordered

• What we do: Store credit (less shipping and restocking fees). Returns are at our discretion and not guaranteed.
• Requirements:
  • Contact us by email within 7 days.
  • Item unused, undamaged, and in original packaging.
  • Return postage is your responsibility.
  • Must be returned within 7 days once approved.

Restocking fees:

• Up to $59.95 item value → $14.95
• $60–$99.95 → 25%
• $100+ → 20% (or higher for bulky items with high freight costs)

6. Warranty Claims (after initial delivery)

• What we do: Repair or replace (unless item excluded, e.g. race-use engines/parts where only DOA cover applies).
• Requirements:
  • Email details/photos.
  • Return within 7 days once approved.
  • Include receipt and correspondence.

7. Non-Delivery / Returned Parcels

• If address was incomplete or incorrect and parcel returns to us, a re-delivery fee applies.
• If you decline re-delivery, we apply the “Change of Mind” clause.

8. Items Not Eligible for Return (Change of Mind)

• Bodywork kits (plastic panels, nosecones, sidepods)
• Seats
• Engines & engine components (including performance parts)
• Opened chains
• Complete DIY kart & axle kits
• Complete wheels (tyre + rim fitted)

9. Items Ordered by Phone/Email

We do not accept returns where expectations differ from supplied goods due to miscommunication. To avoid this, please order via our website where product descriptions and photos are clear.

10. Pre-Order Performance Engine Parts

Pre-ordered performance parts cannot be returned. Fitment and performance cannot be guaranteed on these special-order items.

👉 Tip: To avoid disappointment and unnecessary costs, we strongly encourage you to contact us before ordering if you’re unsure about fitment or suitability. We’re always happy to help guide you.