Refunds & Returns Policy
Posted: Sun Jan 19, 2014 6:41 amCut Price Racing Refunds & Returns Policy.
We take great care and deliver our products with great pride. We try to ensure absolutely every transaction is easy, quick, and most of all satisfying for you - the customer.
But we realise that even we aren't completely flawless, and from time to time you may need to ask us to return your product. If you think you may need to return a product for refund or replacement, please use our easy-to-read table below to see what you need to do so that we can help you quickly.
Please note when returning items, ensure they are properly protected and individually wrapped so they are not damaged during transit. Damage caused by poor packaging will either be deducted from the refund/exchange or the item may not be accepted as a return.
Following is a list of refund types, and conditions of refund:
The Problem
Item Faulty straight out of the box OR CPR guaranteed fitment but item does not fit
What we give you:
Replacement item or Full Refund (same as payment method) at your request. We will also pay your return postage of the item to us. We will ship you replacement items fast as per standard orders.
Things you must do to ensure we give you this:
Returned within 7 days of purchase
Original packaging and accessories included
Fault is result of manufacturing error
Include a copy of any emails between yourself and CPR
Include a copy of the original purchase receipt
What happens if you don't do those things:
Item is returned to you by trackable mail, you pay return postage
The Problem
Item missing components
What we give you:
Replacement of parts not supplied. We will ship fast as per standard orders.
Things you must do to ensure we give you this:
Email us details.
Email us photos if requested.
What happens if you don't do those things:
No items will be supplied
The Problem
^Item wrongly ordered or changed mind - note, restricted item returns apply - see further down for excluded items.
What we give you:
Store Credit of purchase price less *restocking fee. At our discretion on a case-by-case basis. There are no guarantees of a return in these circumstances.
Things you must do to ensure we give you this:
Contact us by email to discuss (to ensure records are kept accurately).
Original packaging and accessories included
Item must be unused, undamaged and unmarked.
Include a copy of any emails between yourself and CPR
Include a copy of the original purchase receipt
You must pay return postage.
You have a maximum of 7 days to return the item from date of decision by CPR to accept item for store credit.
What happens if you don't do those things:
Item is returned to you by trackable mail, you pay return postage
*Restocking fees (These only apply to "Item wrongly ordered" or "changed mind" circumstances - these apply to each item individually if multiple items are being returned):
Item value up to $59.95 - $14.95
Item value over $59.95 and up to $99.95 - 25% of purchase price.
Item value over $100 - 20% of purchase price.
Please note: A restocking fee may be higher where shipping costs are in excess of the 25% purchase price (Generally this only applies to bulky items). We will advise you if this is the case at the time a return/refund is negotiated.
Why do we need to charge a restocking fee?
Because our business operates a third-party owned warehouse, we are charged a fee per shipment. There is also a fee for us to pay to return goods back to stock. We also are charged various fees by eBay, Paypal and Card processing companies when you buy your item. We try to cover most of these costs in our product pricing so if goods are returned we need to charge out this cost or we will lose money from helping customers return goods. We're happy to pay this cost if it's our fault though. We also need to cover the cost of postage (which we do not charge you but does cost us when we ship you goods.) as well as handling and packaging materials which generally need to be replaced upon return of the item.
^Are all products covered by the returns policy?
We do ensure we are thorough and provide the absolute highest possible level of service. All products are covered by the first two clauses - Item faulty or does not fit when CPR guarantees fitment and item missing components.
In the case of the third clause "*Item wrongly ordered or changed mind" there are some exclusions:
- Plastic Bodywork kits (Nosecones, sidepods etc)
- Seats
- Engines
- Complete DIY go kart and axle kits
Please ensure you choose these types of items carefully to avoid being disappointed.
Thank you for shopping with Cut Price Racing and we look forward to your valued order or enquiry.
CLICK HERE TO GO BACK TO THE STORE
We take great care and deliver our products with great pride. We try to ensure absolutely every transaction is easy, quick, and most of all satisfying for you - the customer.
But we realise that even we aren't completely flawless, and from time to time you may need to ask us to return your product. If you think you may need to return a product for refund or replacement, please use our easy-to-read table below to see what you need to do so that we can help you quickly.
Please note when returning items, ensure they are properly protected and individually wrapped so they are not damaged during transit. Damage caused by poor packaging will either be deducted from the refund/exchange or the item may not be accepted as a return.
Following is a list of refund types, and conditions of refund:
The Problem
Item Faulty straight out of the box OR CPR guaranteed fitment but item does not fit
What we give you:
Replacement item or Full Refund (same as payment method) at your request. We will also pay your return postage of the item to us. We will ship you replacement items fast as per standard orders.
Things you must do to ensure we give you this:
Returned within 7 days of purchase
Original packaging and accessories included
Fault is result of manufacturing error
Include a copy of any emails between yourself and CPR
Include a copy of the original purchase receipt
What happens if you don't do those things:
Item is returned to you by trackable mail, you pay return postage
The Problem
Item missing components
What we give you:
Replacement of parts not supplied. We will ship fast as per standard orders.
Things you must do to ensure we give you this:
Email us details.
Email us photos if requested.
What happens if you don't do those things:
No items will be supplied
The Problem
^Item wrongly ordered or changed mind - note, restricted item returns apply - see further down for excluded items.
What we give you:
Store Credit of purchase price less *restocking fee. At our discretion on a case-by-case basis. There are no guarantees of a return in these circumstances.
Things you must do to ensure we give you this:
Contact us by email to discuss (to ensure records are kept accurately).
Original packaging and accessories included
Item must be unused, undamaged and unmarked.
Include a copy of any emails between yourself and CPR
Include a copy of the original purchase receipt
You must pay return postage.
You have a maximum of 7 days to return the item from date of decision by CPR to accept item for store credit.
What happens if you don't do those things:
Item is returned to you by trackable mail, you pay return postage
*Restocking fees (These only apply to "Item wrongly ordered" or "changed mind" circumstances - these apply to each item individually if multiple items are being returned):
Item value up to $59.95 - $14.95
Item value over $59.95 and up to $99.95 - 25% of purchase price.
Item value over $100 - 20% of purchase price.
Please note: A restocking fee may be higher where shipping costs are in excess of the 25% purchase price (Generally this only applies to bulky items). We will advise you if this is the case at the time a return/refund is negotiated.
Why do we need to charge a restocking fee?
Because our business operates a third-party owned warehouse, we are charged a fee per shipment. There is also a fee for us to pay to return goods back to stock. We also are charged various fees by eBay, Paypal and Card processing companies when you buy your item. We try to cover most of these costs in our product pricing so if goods are returned we need to charge out this cost or we will lose money from helping customers return goods. We're happy to pay this cost if it's our fault though. We also need to cover the cost of postage (which we do not charge you but does cost us when we ship you goods.) as well as handling and packaging materials which generally need to be replaced upon return of the item.
^Are all products covered by the returns policy?
We do ensure we are thorough and provide the absolute highest possible level of service. All products are covered by the first two clauses - Item faulty or does not fit when CPR guarantees fitment and item missing components.
In the case of the third clause "*Item wrongly ordered or changed mind" there are some exclusions:
- Plastic Bodywork kits (Nosecones, sidepods etc)
- Seats
- Engines
- Complete DIY go kart and axle kits
Please ensure you choose these types of items carefully to avoid being disappointed.
Thank you for shopping with Cut Price Racing and we look forward to your valued order or enquiry.
CLICK HERE TO GO BACK TO THE STORE